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Dilip Kumar filed complaint against Airtel on Sep 10, 2018
I ordered a Note * on **th Aug and since then have been waiting for its delivery. I spoke to the *** team, nodal office representatives, appellate authority office representatives for the past ** days now and the only answer that I get is “Sir, please give us **-**hrs to provide an update”.
The funny part is that the update that I get in **-**hrs is that they need more time to provide an update.
So practically I don’t even know when the phone will be delivered because these people are not able to track it or, provide me an update. When I asked to cancel and refund they say they cannot do it. When I ask them what is it that I am expected to do, they say “You will have to wait sir”. The question is “Wait for how long”. Nobody has an answer to that as well. The least that a customer support officer can do is provide a resolution which is the thing that is missing with all of them.
And I am stuck at a point where I am charged for the Phone and it is not delivered. On top of that I don't even know when it will be delivered because nobody is ready to commit anything.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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