Loading...
Arnav Aggarwal filed complaint against Zomato on Apr 7, 2023
I had placed a prepaid order with Zomato (Order id - **********) on *st April ****. Which the delivery person (Sidhant Sharma, +************, having a vehicle numbered - PB**V****) marked as delivered, without actually delivering it, i tried contacting him with the number Zomato provides but someone else was picking the number up.
Now for help, i tries contacting the Zomato chat, Nishant got connected from the team and he provided no resolution on my issue and told me to mail on order@zomato.com and wait for **-** hours. I then told him to check with his superior who provided the same resolution.
Then i sent a mail to which i received a reply saying that the order was delivered and i was making false claims saying the order was not delivered.
Then i replied on *nd April **** to the mail again saying i have CCTV proof as well as the MyGate App proof that your delivery person did not deliver the order and i need some kind of resolution or i might take the complaint to higher level.
Zomato completely ignored my mail and its been more ** hours since and i haven't received a revert back.
i would like a full refund and an apology for their customer support to not provide any help to the customer and accusing me of fraud without even checking with the delivery person.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Mara food mah hair ha jab mana zomato pur complaint ke wo bol rahe ha hmare koi galti nhi refund nhi kare ga mara money proper waste hue ha and mara pass full evidence ha
An order was made in zomato from Gharse, colaba Mumbai. Expected delivery was within ** minutes and no delivery was received for * hours. The order was cancelled and no refund has been given to me. Order Id- *******...
**nd September **** I ordered kunafa chocolate cake from Zomato outlet name came ribbon and balloons before ordering I typed the delivery address selected that same address for location as well virar west order plac...
I Opened Zomato App To Order Order. I've been offer Food Rescue Discount By Zomato In Which They Gave Discount On Food Order Which is cancelled by other at lower prices so i grabbed the offer. In that order there wa...
The status of refund shows that the refund is completed but I did not receive it I tried everything I could but all of it was useless the food was not delivered either