BoAt - Order not delivered

Venkatramanan Kumar filed complaint against BoAt on Mar 2, 2024

I have ordered a product from boat named Airdopes bliss ANC - Cool Blue
(boAt Airdopes Bliss ANC |
Wireless Earbuds with Active
Noise Cancellation up to **dB,
** Hours Playback, BEAST™
Mode, ENx™ Technology -
Cool Blue) on **/**/****. For about a week I didn't get the order delivered to me so I was calling to their customer care repeatedly they said me to wait. To my astonishment I got a message on **/**/**** saying that I have recieved the order but I didn't even get a call from the delivery person neither I shared my OTP. However, company is simply saying that they can't investigate it since I have verified the OTP but I didn't even get a call how could I have verified OTP please help me in this case
Order I'd : *******

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

BoAt

387

Total Complaints

223

Total Resolved

57.62%

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