Tata Cliq - Order Id Unable to return it and no one helping me me to return it from last 20 days

As you are my last hope to return the item because the CS management denied my request and closed the ticket, I am sending this email. I hope I've been a privilege customer of the TataCLiQ for the last * years and have bought many big products from the TataCLiQ.
Registered mobile number: **********

Could you please accept my sincere apologies and check with seller and arrange a return for the same item again to hand over the correct product to the Tata Cliq? Could you please help me to save money by returning the product again?


Ticket number ******** and Order Id *********

I have received the product back and confirmed the product got mismatched, and it's totally our mistake because I'm out of town.

We ordered multiple watches of Tommy Hilfiger from different e-commerce sites for my marriage.
Because I was out of town, my family members took care of receiving and returning the products. As they were old people, confused about the products when I guided them in over the phone in the middle of my work pressures, they raised unmatched concerns to return the products for all the e-commerce sites and were confused given the mismatched products to the courier guys. We had a discussion with the other site courier partner and got the correct watch back to us, which I ordered from the Tata Cliq.

I am really sorry for the inconvenience created from my end, and I am feeling regret that I wasted the time of Tata Cliq.

Could you please accept my sincere apologies and arrange a return for the same item again to hand over the correct product to the Tata Cliq? because, as I bought the items from offline stores in the meantime for my marriage and no longer required this product. Could you please help me save money by returning the product again?