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Shailendra Singh Narwariya filed complaint against Amazon India on Aug 17, 2017
I ordered "LG **LH***A *** cm (** inches) Full HD_LED_IPS TV (Black)" item on August **, **** (order id ***-*******-*******) and made online advance payment of Rs. **,***.** (Item Subtotal: Rs.**,***.** + Shipping & Handling:Rs.***.**) while placing the order.
I received mail from amazon regarding Order Confirmation and preparation of shipment of purchased item. Amazon tracking system was showing that product will be delivered by August **-**, ****. This purchase was also eligible for ** % cashback under SBI cashback offer for Great Indian Sale August *-**, ****. I received the mail from Amazon stating I’m entitle for cashback.
Today on August **, ****, after a week I received mail from Amazon on my registered mail id that this order has been cancelled. Order was cancelled by Amazon without my concern. In the mail, it was mentioned that seller failed to ship the order so cancelling the order.
I tried to post my concern under review and rating section of the product but Amazon rejected my request.
Please provide me item instead of refund the money. You may facilitate the item from another seller as item is still available for sale on Amazon.
Amazon is facilitator and liable for the sale. If Amazon is failed to provide item on or before promised delivery date, I will have to put the case before district consumer forum for unfair trade practices and for compensations.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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