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KISHAN BHUTRA filed complaint against Easemytrip.com on Jul 24, 2019
Hi,
I (along with my family of * more people) had booked a flight ticket from Mumbai to Doha for *nd October ****.
I had booked a flight which departs Mumbai at *.** am and makes me reach Dubai at *.** am the same day with a * hour stopover at Muscat.
Today, I have got a rescheduled flight bookings from Oman Air where my Mumbai to Muscat flight is at **.** am on **.**.**** which makes me reach Muscat at **.** am.
And my Muscat to Dubai flight remains the same which is *.** am on on **.**.**** which makes me reach Dubai at *.** am the same day.
So basically the flight from Muscat to Dubai flies before the flight from Mumbai to Muscat!!! Extremely WEIRD.
In addition to that we have a family wedding on *nd October afternoon for which this trip was planned,
Please note that we are residents of Kolkata and had booked flights from Kolkata to Mumbai on *st evening which makes me reach Mumbai at **pm on *st night.
But now the travel agent and Oman Air have blatantly refused to give the refund since the rescheduled time of the flight is not suiting us. They are forcing us to take the flight at new timings, when time and again it has been explained that we cannot change our itinerary since we have to attend a family wedding on **nd October afternoon.
How can they force us to take a particular flight or bluntly say that they will not refund any amount!
Really disgusted!!
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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