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Saran filed complaint against Adidas India Private Limited on Aug 22, 2023
Order no.AIN********
I order a pair of sandals on **st of July from Adidas website. But on *th of August,I recieved the product but I got some shoes which are branded as Arbunore. I immediately contacted the customer care service and he have initiated the return pick up immediately. On the same day within a span of * hrs I have returned the product to the delivery partner. He have taken the photographs and left. It reached the warehouse on *th of August and I have been contacting them continuously from then but the answer I get is your case is under investigation and it needs some special permissions. I don't know what type of investigation they need to do for sending a wrong product from their side. Also there is no answer from them when I ask for when will I get my refund. From *th they are saying it takes *-* business days and it's **nd of aug. I kindly request to take note of this issue.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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