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prasobh george filed complaint against OYO Rooms on Oct 21, 2018
booking id: tchj****
hotel id : oyo***** hotel tanish palace
location : near delhi aero city
I booked one room in this property on **th October to **th October ****. It was a * night stay including breakfast. Total cost to be paid for * nights was Rs****/-(with oyo discount)
I reached the place at **.** pm on **th October & was shown the room. It was not good enough but I had chosen to stay here so that I would be walking distance from the the airport t* terminal delhi
Now after signing the register the person at the counter wanted the entire amount of Rs ****/- (he is not ready to give the discount )
to be paid immediately else he would not let me check in at all.
I have travelled quite a lot and as well as booked a few oyo rooms too. But I have never been asked to pay the entire cost of the stay in advance or check-in will not be allowed. this it seems is the policy of hotel tanish palace But this is not mentioned anywhere on the iyo app or under its policies section.we spend more thaan *** rupees for reach there as taxi fare
As I say he refused to let us check in me and two of my friends left stranded on the road with bag & baggage. The insult, harassment & disgust are mounting high in me.
We request oyo team to take an immediate action against this hotel as doon as possible other wise people will loose their trust in oyo because there is no guarantee in booking made through oyo . I am also going to register a complaint against this hotel through consumer complaint forum and tourism authority in delhi
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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