amazon india - non receipt of refund after returning of defective mobile make redmi note 4 black 64 gb

Sir,

So far we have not received any refund /reply. The matter is as follows.;

I ordered to purchase a redmi note * black ** gb mobile from your site/store vide order no. ***-***-****-******* dated * july **** which was delivered to me at my address on ** july **** for which i made the payment through my atm debit card of Bank of baroda , Mayur Vihar Phase * Delhi-** card holder Lal Singh .

After using it * days it was found that its microphone was defected so I told this problem to the amazon representative on the phone and its test was also carried out through blanco app then after this test they advised to return the device through amazon representative.

On ** july **** your representative Mr. Mukesh came to collect the mobile .He gave us a receiving to refund vide your return item ref tracking no. ************ dated ** july **** .

** days have been over but so far we have not got any refund into my bank account whereas during these ** days we have also talked to your representative to initiate the refund immediately but no satisfactory answer is given by them .

Even today also we talked to your representative at **** hrs but he also didn't give us any suitable answer to refund the amount

Regards

Lal singh
Mob - **********