Amazon - No Replacement No refund

Rajavel R filed complaint against Amazon on Jun 18, 2021

Sir/Madam
I placed order at Amazon to buy venus water geyser on **th may ** and I paid Rs ****. I have received the defective item on **th may **, I asked replacement on the same day itself. The new item has arrived up to final station and refused to deliver and sent back to the seller. Then I asked them to pick up the old defective item since **th may **, the defective item has not picked up so far. I have been waiting for more than ** days to resolve this issues and I am contacting amazon customer care everyday regarding this matter. Either they have to complete the pick up or they have to issue my refund, nothing has happened so far.
My order id: Your Amazon.in Order # ***-*******-*******

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Amazon

1035

Total Complaints

421

Total Resolved

40.68%

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