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Alfia Ali filed complaint against Snapmint Financial Services Pvt.ltd. on Apr 25, 2025
I'm writing to bring to your attention a pressing issue regarding my recent order [Order Number] for a phone purchased from Amazon using your EMI services. Despite cancelling the order, my EMI payments continue to be processed, and the order status on your platform remains unchanged.
I cancelled my order on Amazon, and I received a confirmation email from them. However, when I checked my Snapmint account, the order status still showed as "Active" and EMI payments continued to be deducted.
When I contacted your customer support earlier, I was informed that Amazon needs to notify you about the cancellation. However, when I reached out to Amazon, they mentioned that they cannot directly contact you regarding this matter. Amazon did provide a written confirmation of the cancellation.
There has been no refunds and all the emi payment are active
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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