stanza living - Need my refund
Dilip Kumar filed complaint against stanza living on Jul 16, 2025
Dear Sir/Madam,
I am writing to file a formal complaint against Stanza Living – Sonoma House, Koramangala, Bengaluru regarding the unjustified delay and unexplained deductions in my security deposit refund, which I believe violate both Stanza’s own refund policy and my rights as a tenant.
Key Details:
Full Name: Dilip Kumar
Room No.: KST****
Move-out Date: **th April ****
Security Deposit Paid: ₹**,***
Days Since Move-out (as of **rd July ****): ** Days
Refund Policy Timeline: ** Days
Accepted Deductions (Total: ₹*,***):
April Rent: ₹*,***
Utility Charges: ₹***
Platform Deboarding Fee: ₹***
Penalty: ₹***
I fully accept and acknowledge the above deductions, and I agree that the refund amount due to me is ₹**,*** (₹**,*** – ₹*,***).
Disputed Charges:
However, I noticed two additional charges that were never properly explained:
₹*,*** for “Trespassing Damages”
₹*** for “Recovery of Damages”
These deductions were applied without any photographic evidence, documentation, inspection report, or prior communication. When I raised this with the Resident In-Charge over WhatsApp, I was told these charges would be removed. Unfortunately, no further action was taken, and follow-ups went unanswered.
Additionally, Stanza customer support has been either non-responsive or unhelpful, with some interactions being outright dismissive and unprofessional.
My Formal Request:
Immediate refund of ₹**,***, the amount due after valid deductions.
If the disputed charges are to be retained, I request written documentation and evidence justifying them.
An apology for the unprofessional treatment and clear communication going forward.
Thousands of customers like you have trusted Voxya to resolve their issues
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