Priyank Agarwal filed complaint against Pearson Vue on Feb 18, 2022
Candidate ID: AWS********
I have given the "SAA-C** - AWS Certified Solutions Architect - Associate - English (ENU)" exam and it was revoked in the middle by the exam scheduler with the unsatisfied and inappropriate reason.
This happened to me a second time for the same exam.
Reason given for revoking the exam:
*- They gave me a warning within * minutes that i was looking out of screen when the exam was released even though I didn't start my exam no question was displayed till yet only the instructions page was opened.
*- I told the proctor the same that I didn't even start the exam. I am just praying before the start of the exam.
*- Then they told me I was looking again and again out of the screen continuously when only * hour was left. Then they revoked my exam.
*- This is the second time the same incident has happened to me.
My points or Justification from my side:
*- I was looking on the right hand side of the screen. I told the Proctor I am looking at the time frame where the exam clock is moving and calculating the time left with the question left to take out the average that how much minutes are left per question.
While calculating average time per question that moment I was continuously looking at the time and calculating in my mind the average per question and on this they part they revoked my exam.
*- Is calculating or watching time again and again illegal?
*- I was looking frequently because only * hour is left and ** questions are remaining which is a big amount of questions left as compared to time left.
Some human beings panic at such conditions when time is less and slowly the exam duration is coming to an end and then they frequently check and analyze time per question after every question or after every *,* questions and make themselves calm, that they are coping up with the speed and can complete the every question by the end of exam.
*- I told the Procter I can right away rotate my webcam and show my complete desk and wall, the environment and every corner of the room if there is any doubt regarding that I am cheating but the proctor didn't accept my request.
*- Even I myself make sure the room is completely locked from inside and there should be nothing in reach of eyes or hand before appearing for exam and there is only one gate for entry and exit in the room I was giving the exam we use that only and that is at my back side and continuously visible in camera if anyone tries to enter the room in the middle which is not possible by the way because I have locked it from inside.
I even clean my desk with a cleaner so that there should be no doubt of confusion that the candidate is doing anything wrong.
*- After working so hard and doing everything with full dedication and honesty. I lost my money every time even after giving the exam with full loyalty which ultimately breaks me and my confidence.
*- Since the enter keyboard was not working in Pearson VUE chat box and I faced this issue for the second time and these are from issues with the Pearson side and I heard many people facing such issues.
I was continuously requesting proctor by speaking on the mike to please check my area again in every possible way if they have any doubt. I am ready to allow them to check my room completely with all details and
Please don't cancel my exam just because I was checking the time for my speed adjustment per question.
*- The time window is on the right hand side and it's fixed there. We can move it to the center just below the camera. If I am checking time frequently and questions are left I have to see on the right hand side only of the screen by moving my eyes or have to move my neck a little bit along with that to make sure that I am in the frame of camera and I did the same. Still this injustice happened to me and my exam got revoked.
*- Even I asked the customer care of Pearson VUE to please share my exam recording but they denied and said it was against the policy as I also want to see on which basis my exam got revoked.
I felt that total injustice happened to me.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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