PayTM - Money deducted from bank but did not add to my wallet

Abhiran Halder filed complaint against PayTM on Mar 7, 2019

Today i.e on *th March, at around **:** - **:** PM, I tried to do a recharge through my Jio application in android and the payment method was Paytm. After clicking paytm as the payment method, I noticed my paytm wallet balance was * rs so I added Rs *** on spot through my debit card and the money was debited immediately from my bank but neither the recharge for Rs *** was done nor did paytm added *** Rs in the paytm wallet. Also when I tried to see the order details or the transaction id in the paytm app, there was nothing. I have created a ticket on this through paytm customer support but they are not helping and instead, they keep asking me for the order id or transaction id.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

PayTM

1079

Total Complaints

438

Total Resolved

40.59%

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