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Bhuvi Mishra filed complaint against Agoda on Jul 27, 2021
I searched for a hotel compatible for pets via filter and showed in Varanasi and it suggested Hotel Heritage Inn. While I was placing my booking, it gave me an option for to 'pay later' or 'pay now'. I selected for 'pay later'. It then asked for my card details. I gave it just in case. Then I received a booking confirmation immediately for a booking of later date. My payment got deduced. I, then, enquired hotel about pet stay to which they denied along with any refund. I couldn't reach site regarding this problem too. I lost Rs.**k.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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