Realme - Mobile not repaired

I have mailed my complaint to realme India customer support but they don't respond.
Dear Customer Support Team,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent experience I had with your staff regarding the repair of my Realme * mobile phone.

On September **, ****, I purchased my Realme * mobile phone, its IMEI number is *************** which is still under its guarantee period. Unfortunately, the device automatically encountered a problem and required repairs. Upon visiting your service center, I was shocked to witness a lack of professionalism from your staff.

Firstly, without properly consulting me or discussing the issue at hand, they prepared a job sheet for my device. This was done without taking into consideration my concerns or explaining the cause of the problem. As a loyal customer, I expected better communication and involvement in this process.

Furthermore, when I approached your staff for more information and assistance, they displayed a complete lack of cooperation and even engaged in disrespectful behavior towards me. This kind of treatment is unacceptable and goes against any standards of customer service.

I have always valued your brand as reliable and customer-centric; however, this recent incident has left me deeply disappointed. As a loyal customer who has placed trust in your products and services, I expect prompt action to rectify this situation. After all this I bought a new realme ** pro plus *** gb varient.

I kindly request that you investigate this matter thoroughly and take appropriate steps to address both the repair issue with my Realme * mobile phone and the unprofessional behavior displayed by your staff. It is essential that you uphold the values that have made your brand successful thus far.

I look forward to receiving a prompt response from you regarding this matter. Please ensure that necessary actions are taken to resolve these issues at the earliest convenience.

Please provide me with a clear timeline for when my device will be repaired or replaced. Furthermore, I would appreciate an explanation regarding the lapses in customer service that I have experienced thus far.

Failure to address this matter satisfactorily may result in further escalation or seeking assistance from consumer protection agencies.

I trust that you will take immediate action to rectify this situation and restore my faith in your company's commitment to customer satisfaction.



Find the attached necessary document for your reference.

link of the mobile video after returning from the store -

https://drive.google.com/file/d/*EvmD**XiaQidMGw*ZIpxeHwoiO*pnUxn/view?usp=drivesdk



Yours sincerely,

Deeksha Sharma