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Abhishek Kumar filed complaint against Makemytrip on Apr 27, 2020
I cancelled my MMT Double black covered bookings, NF**************(DOJ - April **) and NF************** (DOD - April **) on ** and ** March respectively. Since these booking were covered by MakeMyTrip loyalty program, during cancellation it said , 'Full refund will be processed on this cancellation' but when MakeMyTrip processed refund on April,* they deducted more Rs**,*** as cancellation charge.
While speaking to the customer care they said this program is suspended and you will not get any refund.
My concern is : Misinformation provided by MakeMyTrip during cancellation so that they can charge cancellation fee. Those booking are with Indigo if MakeMyTrip would've showed me the corrected information during cancellation I could've go to Indigo and cancel from there.
MakeMyTrip app still shows "No charge, full refund" but on the other hand refund of only Rs**** is processed.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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