Amazon - Misleading Practices and Lack of Transparency by Amazon

Arun filed complaint against Amazon on Jul 28, 2024

I'm extremely disappointed with Amazon. It's frustrating that they didn't mention the Firestick *K Max version. How was I supposed to know about it? Now, as I try to return the regular *K version, Amazon is saying it's not possible, even though I haven't even unboxed the delivered parcel. They claim they didn't list the *K Max because it's out of stock, but that doesn't mean it doesn't exist! If the *K Max is a better product, why remove it from the comparison page? It's misleading to customers to exclude a product from being compared just because it's unavailable. This feels like a deliberate attempt to mislead customers.

link => https://www.amazon.in/All-new-Amazon-streaming-ultra-cinematic-supports/dp/B*BTFPKY**/

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Amazon

992

Total Complaints

406

Total Resolved

40.93%

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