Zoom car app - Mis information and failur of the promised service

Subject: Complaint Regarding Non-Delivery of Vehicle, Mental Harassment & Business Loss

To,
The Customer Support / Grievance Officer
Zoomcar

Dear Sir/Madam,

I am writing to formally lodge a serious complaint regarding my booking scheduled for *:** PM on Friday, **th. The full payment for the vehicle was made in advance.

At the scheduled delivery time, no vehicle was delivered. Upon contacting your customer support team, I was provided with the driver’s contact number. However, when I called the driver, he clearly stated that he had no information about my booking. When I contacted customer service again, I was informed that the driver was “on the way,” yet the driver later confirmed he would take at least *.* hours to arrive.

This mismanagement, false assurances, and delivery failure caused extreme stress, loss of valuable time, and severe professional damage. I had an extremely important business meeting scheduled for a ₹* Crore (**,***,***) project, which I could not attend due to your company’s failure to provide the confirmed service. As a direct consequence, I have suffered substantial financial and reputational loss.

Such negligence and lack of coordination between your support team and driver is completely unacceptable. I therefore demand:

Immediate full refund of the booking amount.

Compensation for the severe inconvenience and financial loss incurred (₹* Crore business opportunity loss).

A written explanation for the service failure.

If this matter is not resolved within * days, I will be compelled to escalate the issue by filing a formal complaint with the Consumer Forum and pursuing legal remedies for damages caused by your service negligence.

I expect an urgent response and resolution.

Sincerely,
Akash Raj
**********
akash*****singh@gmail.com