Agam Punchhi filed complaint against Swiggy on Oct 23, 2023
I ordered through Swiggy App from McDonalds, Sector **, Chandigarh. After ** minutes order was not prepared, I called the delivery executive, and he said restaurant does not have materials to prepare the order. I immediately called Swiggy Support and told them the situation, they talked to the restaurant and said they will cancel my order and give me the Full Refund of ₹**** + a coupon of ₹*** for my inconvenience. After the order was cancellled, I saw that they had charged ***% cancellation fee. I again called Swiggy Support and they refused to give me any refunds claiming that I cancelled the order. This is sheer cheating
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