Yash Kulshreshtha filed complaint against Apple on Jul 8, 2026
*. BRIEF OVERVIEW OF THE DISPUTE
I am a tech professional utilizing a premium **-inch MacBook Pro, purchased on March **, ****, directly from the Apple Official Online Store for ₹*,**,***. Additionally, I paid an upfront premium of ₹**,*** in November **** to secure an active AppleCare+ Protection Plan, which is valid until November ****. This single machine has turned out to be a fundamentally defective "lemon" device, suffering five (*) consecutive, major hardware and component failures within its warranty period. Following the fifth failure, Apple India has wrongfully denied warranty coverage, fabricating a claim of "liquid damage" to evade their replacement obligations.
*. CHRONOLOGICAL TIMELINE OF SERIAL HARDWARE FAILURES
* **/**/****: Product purchased brand new from the Apple Official Website.
* November ****: AppleCare+ coverage purchased for ₹**,***, valid until November ****.
* **/**/****: Total logic board and Touch ID assembly failure (following critical component failure and smoke emission). Replaced under warranty.
* **/**/****: Complete display assembly panel failure due to severe pixel/material distortion. Replaced under warranty.
* **/**/****: Dual internal cooling fan failure due to critical thermal malfunction. Replaced under warranty. Following this *rd consecutive major failure, I formally raised a grievance ticket with the National Consumer Helpline (NCH) to log the ongoing product reliability issues.
* **/**/****: Catastrophic power failure. The laptop was taken to Apple Authorized Service Provider (Tresor Systems, WTP Jaipur). Technicians physically opened the rear enclosure, adjusted internal cables/connectors, and returned it the next day (**/**/****) certified under AppleCare as fully functional with zero mentions of moisture or corrosion.
* **/**/**** (Current Issue): The device suffered a total power failure again. Upon dropping off the device at the Jaipur WTP service center, the staff accepted the device cleanly for a power failure, logging zero external fluid indicators or sticky residue. The Jaipur center then failed to perform any local physical diagnosis, failed to open the enclosure, and skipped local assessment entirely by routing the device to a centralized facility in Bangalore. Days later, Apple Support abruptly issued a wrongful fee demand citing "liquid damage photographs" taken remotely.
*. CORE LEGAL CONTRADICTION & GROUNDS FOR COMPLAINT
* Gross Contradiction in Technical Inspections: It is highly suspicious and contradictory that Tresor Systems (WTP Jaipur) was fully capable of opening the back aluminum cover during the *rd repair to replace both internal cooling fans, and opening it again during the *th repair to work on connectors, yet failed to spot any liquid presence or internal corrosion during those extensive local teardowns.
* Chain of Custody Violation: The authorized point-of-intake (Jaipur) visually inspected the device externally, logged it clean, and formally admitted to the consumer via a phone consultation that they never opened or physically diagnosed the machine locally before shipping it off across state lines. Any subsequent internal "liquid damage" claim fabricated at a distant depot cannot be legally attributed to the consumer.
* The *th Service Contradiction: Apple’s technicians physically opened the back cover on June **, ****, handled the internals, and certified it clean. For them to claim a massive liquid breakdown occurred just a couple of weeks later—while simultaneously admitting the local center didn't even evaluate the machine during this intake—is a complete logical fabrication designed to evade product replacement liability under my active AppleCare+ Protection Plan.
* Manufacturing Defect ("Lemon Law"): A premium machine requiring * separate major structural overhauls is inherently defective, a fact further supported by my prior NCH escalation.
*. FINANCIAL BREAKDOWN & RELIEF SOUGHT FROM THE BRAND
I demand the total sum of ₹*,**,*** under the following clear legal heads:
* *. Principal Financial Loss: ₹*,**,*** (Comprising a full refund of the product purchase price of ₹*,**,*** and the upfront AppleCare+ purchase fee of ₹**,***, OR a brand-new free replacement machine of equivalent value).
* *. Compensation for Mental Agony & Professional Distress: ₹*,**,*** for the ongoing intense mental agony, severe professional distress, and massive disruption caused to my software development workflow and career interview preparation due to a continuously failing device.
* *. Litigation Expenses: ₹**,*** to completely cover legal drafting and platform filing charges.

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