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Anirudh Mishra filed complaint against Lenskart on Feb 21, 2023
I had ordered spectacles from lenskart in October **** and i had taken insurance with it. Now in Feb ****, my spectacles got damaged and i went to store to claim my insurance for which they said that the **% amount will have to be paid by the customer as per insurance policy for which I agreed. Now they took back the old spectacles and as the same frame was not available, they asked me to choose a different one, which I did. Now at the time of placing replacement order, my money *** rupee (**% of the claim which i had to pay) got deducted but order was not placed. Store then complained to their seniors and i got the refund back in *-* days. But it's been ** days since * February and they are still unable to place a new replacement order against my insurance claim. I have been visiting store every *-* days and they are asking me to wait for *-* more days everytime as the option to return is not showing at their side.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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