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Adarsha Shrivastava filed complaint against Flipkart on Oct 22, 2023
I recently placed an order for a Wings Nuvobook laptop on Flipkart, taking advantage of their enticing exchange offer, which allowed me to trade in my old laptop for a discount based on its specifications. According to the initial offer, I was supposed to receive a substantial discount of **** rupees for my old laptop.
However, the exchange process took an unexpected turn when the delivery team from Flipkart arrived to pick up my old laptop and deliver the new one. To my surprise, they informed me that I would only be receiving **** rupees in exchange for my old laptop. This dramatic reduction from the promised **** rupees left me with two perplexing questions regarding Flipkart's exchange policy.
The first question that naturally arises is why Flipkart entices customers with a higher exchange value during the purchase process. This initial promise serves as a significant incentive for customers like me to make a purchase. However, when the delivery occurs, the exchange value is suddenly slashed by a substantial **%, leaving customers feeling misled and disappointed.
The second question revolves around the transparency and fairness of Flipkart's exchange policies. Such a significant reduction in the exchange value between the purchase decision and delivery raises concerns about the consistency and reliability of their exchange offers. Customers should be able to trust that the value quoted during the purchase process will be upheld during the exchange, ensuring a fair and satisfying shopping experience.
In light of these questions, it is crucial for e-commerce platforms like Flipkart to maintain consistency and transparency in their exchange offers to build trust and confidence among their customers. Customers should not be lured in with the promise of a higher exchange value, only to have it substantially reduced at the time of delivery. Clarification and improvement in exchange policies can go a long way in ensuring customer satisfaction and trust in online shopping.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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