Kaya Skin Clinic - Kaya promised refund of my unused package for 30k but never responded after that

Hello, Following is the original complaint I sent to Consumer complaints protal. Since there was no reply from the Kaya team even after they promised me to send the **k to my bank account by * business days,and they never turned for my calls nor they respond to my emails. I would like to get an advice as to escalate this further to next level or to accelerate the refund process. The only reason they keep saying is that their service quality who don't even have a -*% quality on the work, doesn't work or their system is down so they couldn't provide me an update. I do have the proof of payment made to Kaya for **k also the proof of messages sent by Kaya that I did not undergo the package.


. "I visited the kaya clinic in chennai adyar branch on aug **th for laser trail for underarms for rs.**. I really liked the service though it pain for an extent. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for rs.**k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and i was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what i was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my ***% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, i hope you understand my situation."