Jiomart - JIOMART ORDERS NOT DELIVERED

ORDERED FOUR TIMES .
BUT ALL THE FOUR TIMES AFTER CONFIRMATION AND DELIVERY AGENT NUMBER OTP ETC .THE ITEMS WERE NOT DELIVERED .
AND ON TOP OF THAT ON JIO MART SITE THEY HAD THE AUDACITY TO WRITE "RETURNED "
I DID NOT RECEIVE SO WHERE IS THE QUESTION OF RETURNING . I EVEN RANG UP THE DELIVERY AGENTS TO ENQUIRE BUT THEY DID NOT TAKE THE CALL .
YESTERDAY I EVEN MADE A COMPLAINT ON THE PHONE WHICH IS RECORDED .
I RE- ORDERED AS TOLD AND AGAIN TODAY I DID NOT RECEIVE THE ORDER .
JUST NOW I GOT A CALL FROM JIO SAYING PRESS ONE IF YOU CANCELLED THE ORDER AND TWO IF YOU HAVE RECEIVED .
I NEITHER CANCELLED NOR RECEIVED SO WHAT BUTTON DO I PRESS ?!! THERE WAS NO OTHER OPTION .
WHAT IS GOING ON AT JIO SITE ,I CANNOT UNDERSTAND THIS KIND OF BEHAVIOUR .
YOU CONFIRM THE ORDER SEND,SMS GIVING THE NUMBER OF THE AGENT AND THE OTP THEN YOU DONT DELIVER ,THE AGENT DOES NOT TAKE YOUR CALL AND ON MY ACCOUNT ON THE JIO SITE THEY HAD THE GUMPTION TO WRITE "RETURNED" ON ALL ORDERS .
YOU ARE AT FAULT BY NOT DELIVERING AND IN ORDER TO ESCAPE YOU PUT THE BLAME ON THE CUSTOMER .
PLEASE CHECK AND PUNISH THE CONCERNED .WHY THE ORDER IS NOT BEING DELIVERED AFTER ORDERING FOUR TIMES AND AFTER CONFIRMATION