Zomato - Item missing and delay in delivery by zomato

saurabh kumar filed complaint against Zomato on Mar 7, 2024

Today my order# ********** was delayed by more than **-** minutes due to restaurant delay or whatever but I received the order late. By the time, I received the order my kid slept even being a GOLD member which I have from *st November. When I contacted customer support Samira accepted that there is delay and I am a member from before ** nov but she was unable to mathematically understand that *st November comes before ** nov. So she didn't provided the coupon, Hence, I wrote to get the coupon for delay in order delivery but no one is ready to provide the refund with careless attitude. Secondly, I order * jamun but I received only one, when i requested to refund proportional amount, again they didn't agreed. They are fooling by giving no attention to complain at all. Please help

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Zomato

1090

Total Complaints

594

Total Resolved

54.50%

Consumer Satisfaction

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