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Agoda app - Issue regarding Cancellation of Hotel

Hardik Gawde filed complaint against Agoda app on Feb 24, 2022

As per the T&C, I tried to cancel my booking on agoda app prior to the date of check in and there was no response for the free cancellation and I would like to request for the refund as I have not checked in the hotel. I have attached a screenshot taken during the chat session with agoda customer care.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Agoda app

78

Total Complaints

35

Total Resolved

44.87%

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