Thomas Cook INDIA Limited - Irresponsible rude customer service
JSelvam filed complaint against Thomas Cook INDIA Limited on Jul 22, 2023
The Thomas Cook Visa team was totally unresponsive right from the start of booking the South America tour. They started the process * weeks after booking. Meanwhile, II submitted my passport for Swiss Visa. Now Thomas Cook Employees of Bangalore and Service Quality team are threatening that they will not refund my money if my passport does not arrive in first week of August. This is not their money and customer should not be penalized for their incompetence.
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