Thomas Cook INDIA Limited - Cancellation refund not paid
Santosh Turumalla filed complaint against Thomas Cook INDIA Limited on Dec 22, 2022
I have booked the swiss tour package with Thomas cook and they made me pay ****** in advance. I did inform them about my special case with regards to the visa. unfortunately, the visa got rejected. I tried to be reasonable and was willing to book another package with them instead of complete cancellation. They caused delays saying they have to cancel the existing file before they book a new tour. Then they came up with the story that they have already booked the air tickets and had to cancel them. I retorted saying, no company issues the ticket before the visa is approved. They stopped taking calls from us and would not even return our calls.After a lot of chasing they replied saying the amount is not refundable as per their cancellation policy.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Rishabh Sachan on Jan 9, 2024
Thomas Cook INDIA Limited – Gift Card redeeam issueClosed
It's regrettable that the information on your website is inaccurate, potentially leading to the dissemination of false details. I am considering taking this matter to the consumer court. Despite purchasing a gift ca...
JSelvam on Jul 22, 2023
Thomas Cook INDIA Limited – Irresponsible rude customer serviceClosed
The Thomas Cook Visa team was totally unresponsive right from the start of booking the South America tour. They started the process * weeks after booking. Meanwhile, II submitted my passport for Swiss Visa. Now Thom...
Dr. GOVINDARAJULA VENKATA NARASIMHA RAO on Sep 24, 2020
Thomas Cook INDIA Limited – Refund of advance Closed
Thomas Cook File No: G*********| File name: Mr VENKATA RAMANA MURTHY PENDYALA * * | Start Date: **-**-**** | End Date : **-**-**** | Tour code: TCSAGDL****** - Total * tickets - Advance received Rs.*,**,***/- includ...
Trina Debnath on Apr 4, 2023
Thomas Cook INDIA Limited – Itienary is reversed and not shared after booking Open
I booked a tour with Thomas Cook called Italian delights with a specific itienary. After booking they now have changed the flight plan. Instead of landing to Rome they will land to Milan and thus our whole itienary ...
Namrata Rao on Dec 8, 2022
Thomas Cook INDIA Limited – Thomas Cook Prepaid Forex Card Not workingOpen
Thomascook Prepaid Forex Card No: **************** Valid till **/**** Issue to : Namrata Rao, ***, LIG *th Phase Yelahanka New Town bangalore-****** in Jan'**** and reissued new card in **** This is to inform...