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IRCTC - irctc ticket has been cancelled mail recieved me but amount is not showing in my account

mukesh kumar swami filed complaint against IRCTC on Jan 3, 2019

dear sir/madam
I booked ticket in oct month for * nov ****,the ticket has been cancelled but till now the refund not recieve me. I had done payment by credit card.
iam sending my pnr number and credit card statement for the month of november and december ****.
credit card statement paslled resword is -muke****.
my pnr no.-**********.
+ railway email showing me this-
ticketadmin@irctc.co.in

nov *, ****, *:** pm

to me
dear customer,
we wish to inform you that, with reference to refund against pnr number ********** /irctc transaction id***************, an amount of rs. ****.* has been processed as per below details:
date of cancellation of e-ticket/date of failure of e-ticket booking: **-nov-****
refund processing date: **-nov-****
refund amount: ****.*
refund reference no: ******
payment option used : visa/master Card(powered by citi bank)(credit_card)
booking reference no: ******

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

IRCTC

194

Total Complaints

88

Total Resolved

45.36%

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