Act Fibernet - Internet Is not working for 8 days

My Name is Ramesh Krishnan and My Regirsterd Mobile Number is **********. I am residing in Madhavaram Milk Colony and have been using the ACT Broadband service for the past * years. I am a software engineer who is doing work from home and I am totally dependent on this broadband connection.

My Internet connection has not been working for * days (from **/Dec/**). I am able to understand the situation that has happened because of Cyclone the service has been impacted. Initially, it was mentioned that there are two issues (Power supply in server room & Junction box issue) and it will be resolved in ** hours.

My Ticket Number - SR**************

The server room is *** meters away from home and it was fixed in ** hours (i.e., on */Dec/**). It is more than * days now, the junction box issue is not yet fixed.
I could see the * to * technicians chit chatting near the server room without doing any work over there. I have literally begged them to fix the issue as early but they are not even reply properly. This is pathetic behaviour from the technician.

Internet connection has been restored in the next street and here there is no water stagnation in our area. Everytime I call customer care, they keep on telling me the same answer as "** hours".

In my lifetime, this is the first time I am experiencing one of the worst services from the internet service provider. It's high time to think about renewal for next time.
I request you to refund the money if the internet connection is not restored within tomorrow morning.
Here there are other service providers who value their customers and do the justice to their service.

Could you please get involved in this matter and resolve the issue as early as possible. I am working from Home and dependant on the Internet for my daily work.