Facebook Pixel Tracking

Emirates Airlines - Inhumane treatment and mental agony

Sachin Gupta filed complaint against Emirates Airlines on Jul 20, 2018

My family missed our emirates flight from BRU-DEL (BRU-DXB-DEL)(CC*CKW, IYJ**B) since we arrived late at the airport by ** mins on *th Feb ****. We arrived late due to the weather in France which caused a delay of * hrs in Thalys train (Paris to Brussels) in the morning.
When i reached Emirates desk,they told me that the flight has left. They offered me alternate itenirary(EKW*ZB) and charged
me *** Euros (EKW*ZB) which included a * day layover in Dubai.Even though there were seats available in their other flights to India(i checked online) , they said their system is not showing any seats . When i showed them the seat results retrieved through Internet, they told me that they cannot see any seats in the system. They did not provide me any hotel accomodation or meal vouchers for my stay in Dubai and ignored the fact that i was travelling with family which included my wife and my *
year old daughter. When i asked them to consider , they told me to try my luck in Dubai since in Dubai i could get more flights. When i reached Dubai on *th Feb and approached Emirates desk ,they put me on a waiting list for a flight (DXB-DEL) on the same day but my turn never came. They told me to wait and i spent more than ** hrs waiting. They offered me the option to go to Mumbai (city ) in India (DXB-MUM) but flight from MUM-DEL was costing me more than **** Euros and i refused that
option.
When Emirates couldn't provide me any option in the Dubai airport for more than ** hrs even after repeated requests and i was made to sit in the airport along with family. When i requested for accomodation, those requests were ignored. I had to spend more than *** Dirhams while in the airport for our meals and they didnt even offer meal vouchers.As per Emirates , i was expected to stay in the airport for entire * days which was not acceptable to me. To save my family more trauma , I had to book an alternate Indigo flight from Dubai-Del (DXB-DEL)which costed me *** Euros and i used this flight to come back to Delhi on *th Feb (tickets attached).

I never expected such inhuman and inconsiderate treatment by an airline which claims to be the best in customer service and i
am looking for a refund of **** Euros (*** Euros +*** Euros ) which i incurred due to such horrible treatment by Emirates. I also want to claim additional Compensation for physical/mental agony caused by Emirates airline to my family.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Emirates Airlines

14

Total Complaints

5

Total Resolved

35.71%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Soumi Chanda on May 23, 2023

Emirates Airlines – Emirates extorting money from consumers Closed

I need to change my return flight to the USA to a later date. The regular ticket prices for that date is $*** but Emirates is charghing me $**** on top of my $*** original return ticket. On total they are charging m...

Sharath on Mar 30, 2023

Emirates Airlines – Name change of my booking Closed

I had booked a airline ticket through cleartrip and requested for name change on *st March and i have booked it on *th of April. I had sent my passport copy to them for reference and later when they changed it was ...

Nidtha Sanjana Rajshekar on Jan 7, 2023

Emirates Airlines – Bad In flight service Closed

I travelled from Dubai to Bangalore along with * others yesterday in the **:** flight(EK ***) which is peak afternoon expected a decent meal on the flight. I selected a nonveg meal looking at the Emirates menu whi...

ALIVA BHATTACHARYYA on Jun 3, 2022

Emirates Airlines – Ticket IssueClosed

I want to reschedule my ticket from *rd June to **th June ****. I paid an extra of ***** rs for the reschedule and after doing the booking I got an email after *.*hours at around *am saying that seats are not ava...

Harsh Tiwari on Jul 24, 2020

Emirates Airlines – Refund of Cancelled flight Closed

Booked Group Tickets (** students) for Europe from Mumbai via Dubai, haven't got refund of said amount, please let us know who's tricking or befooling us the agent or the airlines about the refund, kindly tell us al...