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Novneet Jain filed complaint against Unboxify on Dec 29, 2023
I was really excited to order "unboxed" and in "mint condition" Sony WH-****XM* headphone with *-* scratches. However, upon receiving the product, I discovered that the headset has a significantly higher number of scratches than indicated, affecting the overall condition.
To provide a clear understanding of the issue, I have shared both an unboxing video and detailed photos on the WhatsApp chat support. Although the video may not clearly capture the extent of the scratches, the photos should provide a comprehensive view of the problem.
I have been attempting to follow up on whatsapp(only channel for customer support) for the past three days but unfortunately have not received a clear response.
Given the variance between the product's advertised condition and its actual state, I request a full refund for the purchase product. I believe this is a reasonable request, and I trust that Unboxify team will address this matter with the utmost urgency and professionalism.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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