Zomato - INCORRECT QUANTITIES OF FOOD DELIVERED WITH BROKEN PIECES

Hello Officer,

This complaint is against ZOMATO the online food provider
Complaint for : PROVIDING WRONG QUANTITIES of FOOD and BROKEN Pieces and poor quality having smell in the product

ORDER ID # **********
CALLBACK NUMBER : +** **********
PAID THROUGH : SBI MASTER CARD XXXX XXXX XXXX ****
PLACED THROUGH : bhattacharya.pomi@gmail.com

This is to further escalate about the order of **th December **** , after getting NO OPTION from the app
for raising refund request.

We have ordered * plates FISH FINGER yesterday and we received mostly broken pieces
It was not properly packed or handles
Along with that, there were BAD SMELL which was not possible to digest

And this smell was there from both the packets, but still one packet was okay
We received two packets consisting of ** FISH Fingers ONLY in each packet where we should have received ** quantities

Hence, now please refund FULL amount ASAP before this is escalated as i asked for partial refund and you did not respond after reminders

YOU DO NOT HAVE ANY CALL CENTRE AND NO CHAT AGENT WAS AVAILABLE ANYTIME FROM THE APP, HENCE WE ARE SENDING THE EMAIL NOW

Please refund