Loading...
Bruce Leeks filed complaint against Smytten on Jun 29, 2022
Placed an order#Shop #******* which was incompletely delivered on **th may **
I raised Ticket No:********** on thier app on **th May **
They closed the ticket on **st May saying resolved but provided no resolution so I mailed care@smytten
I recieved this product on **th May. I raised a missing products report on **th May
Smytten team took * days to close the enquiry and that too how? By simply mentioning the query is resolved?????
Not even a mail / call / sms to say how it was resolved
Then i mail care@smytten on **st ( the day your incompetent team closed the ticket) who is again taking me for a wild goose chase...asking me to send pictures of the box, pictures of the contents etc etc....what next smytten
It's lucky I do not trust online shopping sites...so I keep the boxes till tickets are resolved properly
I have been chasing up with them since * month now and I need help as they refuse to accept their fault....however on other instances I have raised a ticket for missing products and they have acknowledged error and given refunds
Attaching pictures of the box, the online order and the contents recieved
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I have placed order on **th Oct **** and it is already **th oct and when i am searching for smytten order tracking and putting tracking number it is showing it will arrive on **th and on other website it is showing ...
I placed an order on **th October, and as per your app, the expected delivery date was **st October. However, I still haven’t received my parcel. I have already mailed your support team twice, but I haven’t recei...
I am filing a complaint against Smytten regarding a pending refund. The company has marked my refund as initiated from their end, but the amount has not been credited to my bank account yet. Despite waiting, I have ...
I ordered my order on ** September my delivery date was ** but they extent it to ** and now to ** I want to cancel it but thay are not responding
I had ordered few products from the smytten app, but due to some incorrect details I had to cancelled it. But I have cancelled before the processing or shipment of the product yet I have not received my refund amoun...