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Myntra - I recieved a wrong product and they won t even accept the fact

Deependu Mandal filed complaint against Myntra on Nov 4, 2023

I ordered a black men's Titan wristwatch from Myntra, but when the package arrived, I was in for a shock. Instead of the watch, a low-quality T-shirt was inside. I reached out to Myntra's help center, and they assured me they'd investigate. However, the problem was far from resolved.

Weeks passed, and they kept marking my issue as resolved, despite it being far from it. I had to keep calling them repeatedly. Finally, after a month of back-and-forth, they hit me with their "conclusion." According to them, they sent the right product, and any mix-up was not their problem.

This whole ordeal has left me frustrated and disappointed. It's hard to believe they won't take responsibility for their mistake.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Myntra

2117

Total Complaints

1047

Total Resolved

49.46%

Consumer Satisfaction

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