Ola - I have been charged incorrectly

Mohammad Imran Ahmed filed complaint against Ola on Apr 29, 2021

The issue that I have experienced was: I have booked a cab yesterday with CRN ********** and the cab driver arrived at my place and i have boarded the cab. He asked me the mode of payment and i said its online payment. He then refused to take the ride and asked me to cancel my ride. I did the same and a ** rupees cancellation fee was charged. I have again raised a compliant that i was charged incorrectly and a message appeared that the amount has been waived off. In mean time i have booked another cab with CRN ********** and the amount for the ride was *** and i have been charged *** rupees.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Ola

304

Total Complaints

163

Total Resolved

53.62%

Consumer Satisfaction

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