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Xpressbees - I exchnage my shoes to delivery man and ask where is my new product to him he replied 2 days after p

Vinitha filed complaint against Xpressbees on Jul 25, 2024

I order Stylish belly for women in XpressBees on July **,****
Product is delivered in July **,****,Fighting is not good so i request to exchange the product for size issues,And i request to exchange the product in July **,****,Delivery man collect my product in July **,****,And i Ask to him at the same time "where is my new product?"delivery man replied after * days product will be deliver and ask otp for exchange,After he picked my product and goes away from me,i got msg "product has been delivered "but,i did not get my new product and i did not get my refund.
I have Call record when the delivery man said he only picked up my product for exchange not even get any new product from XpressBees and not even delivered new product to me and i have the screenshot about the shipping track.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Xpressbees

24

Total Complaints

17

Total Resolved

70.83%

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