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Agoda app - Hotel License terminated still online booking amount taken

Siddharth Anvekar filed complaint against Agoda app on Oct 16, 2022

Darwesh Residency hotel Kerela was booked from Agoda app amount was paid and confirmation was given. After reaching hotel we came to know the hotel license was terminated and rooms were not given nor the booking amount. Instead we had to paid extra to stay there since we reached quite late at midnight.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Agoda app

80

Total Complaints

35

Total Resolved

43.75%

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