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Gaurav Pathak filed complaint against Oyo Hotels on Jun 15, 2024
Booked Oyo Hotel Raj Ratan in Ahmedabad. Booking ID - ZRUV****. During Checkin the hotel denied to provide the room and demand for Rs.***/- Extra. I said that i will complaint to Oyo regarding this, then they told me that if you complaint to Oyo then i denied to offer the room and Cancel your Booking. Then i talk to Oyo Customer Care and Oyo customer care told me to pass mobile to Hotel Manager. The Hotel manager in front of me told to oyo representative that i have not received the booking. After some discussion the Hotel manager told to oyo that i will provide the room and then disconnect the call. Then after that he again told me that if you want checkin then you have to pay extra Rs.***/-. The Hotel manager is playing games with me. In that situation i agreed to pay the amount. Now the oyo denied to provide me the refund because the hotel manager told them that they have provided me the upgraded room. But i have received the same room, No any other room has been given to me. The hotel manager is playing games.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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