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Danica Mary Machado filed complaint against Agoda on Nov 11, 2022
I had made a hotel booking from the Agoda app in May ****. While booking, I was informed that the the booking was entitled to a full refund of INR *,***.**. I needed to make changes to the room occupancy, so I was informed to cancel the current booking and re-book on the app, which I did. After cancelling my previous booking, I was informed that the money would be refunded to my card within ** days. After ** days upon checking the refund status on the app, it showed that the refund was processed, however I as of now I still didn't receive the refund. I tried getting in touch with agoda support via telephone & email, but to no avail.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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