Agoda app - Hotel booking canceled without customer consent
Rahul Kumar Singh filed complaint against Agoda app on Aug 22, 2022
I had booked a room in Luxury hotel at Bhopal through Agoda app on **th Aug for the period of ** -**th Aug ,** the confirmation of received through app /mail .
But to my surprise when I reached hotel today in the morning I was informed that my booking was cancelled by Agoda unilaterally without any such request/communication from by side , which was a very harrowing experience & it was raining heavily .
However later on understanding the whole situation the hotel management was kind enough to provide me the room .
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