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Pralika Kakani filed complaint against GTPL on Jun 25, 2020
I have a complaint regarding extreme bad service from GTPL. We have paid an amount of Rs **** via Gpay ( receipt is attached) on ** May ****, for which connection is not done till today. There * ids made for the same one connection we want- User id : BB**********; BB********** & BB**********, not sure what is going on. We have been chasing the customer care team, but no proper response from them, they do not provide any timeline for broadband connectivity. I have mailed to email address (yoursupport@gtpl.net) several times, and I only receive auto generated mail.
I just want a refund of my amount paid ( I have already requested this on an email sent to GTPL customer care several times) , as I do not want any service from GTPL. I am already frustrated and it has taken a lot of time and energy to reiterate the same issue, talk daily to customer service, agent and mail them.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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