Swiggy - Got Cockroach in food but I received very bad response from swiggy

Maruthi Kumar filed complaint against Swiggy on Apr 3, 2024

Hi sir / madam,

I have ordered chicken wings biriyani from a restaurant through Swiggy last night but surprisingly I have received cockroach biriyani. I have spoke to customer support team regarding this but the response from them was so disappointing. The price of the order was *** RS but I don’t know how they calculated they offered me ** RS coupon may be if I got * cockroaches I may get full refund but the matter is not about the coupon this is very unfair that to treat a customer like this even I told them I am very unsatisfied with the response but they ended the chat in middle. I don’t want anyone to face such situations in further. I hope the required action will be taken.

Thanks and Regards
Maruthi Kumar

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Swiggy

1981

Total Complaints

1024

Total Resolved

51.69%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

SHIVAM MANI TRIPATHI on Apr 4, 2025

Swiggy – Food not delivered order cancelled without consent with a cancellation charge Closed

Order Id: #*************** EVENT LOG: *. This order was placed by my sister who is a Medical Officer and resides inside the campus of the Community Health Centre. As usual she provided/updated her mobile number fo...

Kriti on Apr 1, 2025

Swiggy – Items missing from orderClosed

Items were missing from order delivered

A GOPI KRISHNA on Mar 28, 2025

Swiggy – stale food deliveredClosed

I ordered Biryani from RAJU GARI BIRYANI through Swiggy - * verities - the restaurant just use the same rice for both and the rice totally stale smells disgusting. immediately lodge a complaint and ask them to retur...

Rajhas Poonuru on Mar 24, 2025

Swiggy – Complaint Against Swiggy Inedible Food Unacceptable CompensationClosed

Order ID: *************** I ordered a Chicken Double Cheese Pizza from Swiggy, but upon delivery, I found it completely stuck to the box, with box particles contaminating the food, making it inedible. I immedi...

Anish Sekhar on Mar 20, 2025

Swiggy – High Cancellation fee Closed

I ordered a cake on swiggy. However, swiggy person called and told me to cancel the order due to a technical issue. In the chat box, it came that cancellation charges may be applied. But the amount was not mentioned...