Sony - Gift item not received

Hi,
Purchased Sony **X****H TV from Amazon on **.**.**** and was delivered on
**.**.**** Order Id ***-*******-*******

Sony company is offering Sony wireless headphones for the above mentioned model as
festival gift for the period **.**.**** to **.**.****.

When TV was delivered there was no gift, contacted Amazon and was told to contact
Sony company. Sony clarified that they are not into direct sales and told us to
contact the seller ie Amazon.

Now Amazon customer care says that we had not clicked the free gift options while
buying the TV.
When we were booking the TV we had not come across the option or may have not
noticed.

Hope this is not a contest or Quiz to tick and answer any fields.

Anyway ,the gift is provided by the manufacturer to the customer, whether he buys
from e commerce sites or from the stores. What is making Amazon to hold the gift
item due to the customer.

Amazon should not indulge into these type of unfair practices and cheap
cheating tactics.

Please find the below mentioned mail reverted by Amazon.

Thanks,
Sathya Narayana
********** / **********

---------- Forwarded message ----------
From: "Amazon.in" <ecr@amazon.in>
To: sathya***@rediffmail.com
Cc:
Bcc:
Date: Wed, ** Nov **** **:**:** +****
Subject: RE: Reg: Sony festival offer of headphone on purchase of Sony TV
Hello Sathya,

As you may recall, I'm Adam from Amazon.in Executive Customer Relations team.

Thank you for taking your time to speak with me. As discussed, I've engaged our
Category Team and received an update that the promotion was only for a limited set
of customers, who were sent coupon codes on **th October ****. The customer has to
add the headphone in his cart from seller "Cloudtail" and then use the coupon code
to avail discount. If the promotion was about a free headset announced on the sony
website, I'd request you to kindly reach out to them for further assistance.

I hope this helps. Looking forward to assist you.
We appreciate your feedback. Please use the buttons below to vote about your
experience today
Warmest regards,
Adam
Executive Customer Relations
Amazon.in
_____________________________________________________________________________

---------- Forwarded message ---------
From: SonyCare <Sonyindia.care@sony.com>
Date: Fri, ** Oct ****, *:** pm
Subject: RE:'SonyIndia=***-***-***'Gift offer for Sony TV **X****H
To: Sathya Narayan <sathya***@gmail.com>


Dear Mr. Sathya,
Greetings from Sony India !
This is in reference to your email dated **/**/****.
We seek sincere apologies for the inconvenience caused.

We would suggest you to kindly contact the same dealer from where you have
purchased the set for the same, as Sony India is not into direct sales. Customer
Zone:

Assuring you of our best services at all time. Thank you for contacting Sony.

With warm Regards,
Monu Singh
Web Support Team
Sony India Pvt. Ltd.


Sathya