Airtel - Fraudulent Practice

I, Mr. Niranjan Suresh Matekar, resident of Patan – ******, Mobile No. **********, hereby submit this formal complaint against Bharti Airtel Ltd. for engaging in fraudulent, deceptive, and unfair trade practices under the guise of providing “Unlimited *G Data Services.”

Facts of the Complaint:

*. I have an active ₹*** Airtel Unlimited *G Data Plan on my prepaid mobile connection (No. **********). My plan is valid and all network, device, and regional *G coverage requirements are duly met.


*. Despite this, Airtel arbitrarily suspended my Unlimited *G service from ** October **** without any prior notice or justification. My *G quota now gets consumed, and thereafter, internet access is completely blocked.


*. I received no data usage alerts (**%, **%, ***%), and the Airtel Thanks App, website, and automated systems fail to provide any transparent reason or resolution.


*. Customer service is deliberately non-functional – the AI bot, app, and IVR system prevent users from contacting any human representative. Automated replies are being used repeatedly to evade accountability.


*. This deliberate obstruction, coupled with false advertising of “Unlimited *G,” constitutes fraud, cheating, and misrepresentation under Indian law.


*. I have repeatedly requested immediate restoration of services and a human response via call, but Airtel continues to ignore the issue.



Grounds for Legal Action:

The acts of the Opposite Party (Airtel) constitute:

Deficiency in Service under Section *(**) of the Consumer Protection Act, ****.

Unfair Trade Practice and Misrepresentation under Section *(**) of the same Act.

Cheating and dishonest inducement under Section *** of the Indian Penal Code, ****.

Misuse of Digital Service Promise under Section *** of the Information Technology Act, ****.


Evidence and Public Impact:

Airtel’s false claim of “Unlimited *G” has led to widespread consumer outrage across India, with several reports of suspended data access after arbitrary caps. Such conduct deceives customers, violates TRAI’s transparency and service standards, and causes mental harassment and monetary loss.

Reliefs Sought:

I humbly request the Hon’ble Commission and Authorities to:

*. Direct Bharti Airtel Ltd. to immediately restore my Unlimited *G Data service.


*. Order an investigation into Airtel’s misleading and fraudulent business practices.


*. Award compensation of ₹**,*** for harassment, false representation, and service disruption.


*. Award ₹**,*** towards legal and communication expenses.


*. Direct TRAI and DoT to take appropriate regulatory and penal action to prevent recurrence of such fraudulent conduct.



Declaration:

I hereby declare that all the above facts are true and correct to the best of my knowledge and belief. A copy of this complaint is also being sent to TRAI, DoT, and Airtel’s appellate authorities for record and necessary action.


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Complainant Details:
Name: Mr. Niranjan Suresh Matekar
Mobile: **********
Email: niranjanmatekar****@gmail.com
Location: Patan – ******
Recharge Plan: Airtel ₹*** Unlimited *G Data Plan
Date: ** October ****