Ktm India - Fraudulant Service

Year ****:

My KTM RC *** was giving me problems and i had sent it for service at KTM Madhapur Service center.

After thorough checking the mechanic confirmed that there was an engine issue and there will be a lot of parts to be replaced. Since this was an engine repair and rework it was expensive.

I made the payment (partially in advance and rest after the service) and I was promised that they (KTM Madhapur) had ordered new parts and fixed the engine. By the end of all the repairs I had already paid an amount of **,*** Rupees.

Fastforward ****:

After more than * years and due to pandemic, covid lockdowns and me moving out of the city for work, I had barely ridden the bike.

My last bike service was in **** which I have described above. My RC *** stopped on my way back home one day and I had to get it towed because it won't start. After several checks myself and checking with a mechanic it was clear that it was an engine issue again and I had to tow the bike to the nearest service center again.

The mechanics at the nearest service center check my bike and the engine in front of me and explained the cause of the problem.

Shocking to me that, it was the exact same issue I had faced in **** and they said I have to purchase the same engine parts again and fix the bike i.e another ** *** Rupees or more and for the same parts and issue.

This is ridiculous and unacceptable in any terms.

This makes it very clear that I was scammed by the previous KTM service (Madhapur). Either they didn't fix the bike or didn't put in the new parts. This is very suspicious and a huge fraudulent activity on a brand this big.

I will be providing the evidence on the past service and the one they proposed to me now.

I request KTM India to look into this seriously and investigate this immediately.

If no proper and quick response is provided on this matter I will take this matter to the consumer forum/court and fight for making this right.