Ebay India - Fraud by Ebay and Digital Estore

I am Naresh Kumar having Mobile number ********** and email ID nash_bava@yahoo.co.in. On *th December ****, I ordered an New Apple iPhone * Plus - ** GB - Space Gray - Imported - Warranty and paid Rs. **,*** through Online banking from State Bank of Patiala. Paisa Pay id for the same is ***********. The initial time limit of seller to deliver product was *-Jan-****. On *-Jan-**** around * p.m., I got call from seller to accept the request of timeline extend. I accepted the request. Finally I got the product on **-Jan-****. When I tried to use the phone touch was not working properly. I tried to use it for half an hour but was tired of touch.
On **-Jan-****, I tried to raise the claim on ebay site, but it showed that the product is not delivered so can’t raise claim. Ebay auto initiated the claim on
**-Jan-**** which was rejected by **-Jan-****. I mailed about the same to digital estore. I have talked to Ebay customer care executives and digital estore for so many times. I ask both of them to arrange a representative to collect Iphone from my side, but both denied the request. In the end, I send the iphone at my own through DHL courier by spending Rs***. To diggital_estore on address given by them. After receiving phone they are making excuses like there is scratch or apple id created. These are lame excuses that they people are making. I am tired of making calls to diggital_estore and ebay representatives and still have no resolution.
I have sent a registered mail to ebay head office on **-feb-**** which they received on **-feb-****