Urban Company formally Urban Clap - Fraud And Incomplete Service

Aviral Gujral <gujralaviral@gmail.com>

**:** AM (* hours ago)

to abhirajsinghbhal, abhirajbhal, help
Hello Abhiraj

Sorry for reaching you out on your email, but it's a really important issue that I want to bring to your notice !!

My Details :
Mob - **********
Name - Aviral; Gujral

Service Provider - GoCleano Pvt Ltd
Place Of Service - Lucknow
Mobile NUmber of Service Provider - Abhishek - **********
Date Of Service - ** - May - ****

Abhiraj, I took "Full Home Cleaning" service from Urban Clap on **th May ****. Please find below issues I faced (FYI, EVEN AFTER * WEEKS, THE WORK IS STILL NOT COMPLETED) :

*) The team was not able complete the service on the booking day as THE TEAM WAS LATE (by * Hrs), MOREOVER, THE TEAM WAS SICK (NOT WELL, THEY THEMSELF TOLD ME)
*) Next day, since Movers N Packers were shifting my stuff, I requested them to complete the pending task after *-* days to which I was promised that they will send the team again whenever I will ask them to complete them. But, Now, Its like * weeks, I am continuously following the team (Vendor) but they seem to be no more interested in finishing the pending task. Everyday they give a new Date and Time, but never visit the house to complete the work. FYI, Drawing Room,Hall, Complete House Vaccume Cleaning, Floor Cleaning is still pending (which I clearly communicated to vendor on the same day). You Can check Call recording for (**-May-****), I had a conference call with your Team (Dhruv) and Vendor, where your vendor confess that the work is STILL PENDING.

How was the Cleaning Made :
*) They just come to my house with a bottle of "Colin" and "Acid" and nothing else. They tried to clean the Bedroom and Toilet using Colin and Acid. NO VACUUM CLEANING AND FLOOR CLEANING WAS DONE. WHEN I ENQUIRED THE SAME WITH TEAM, I WAS TOLD, VACUUM AND FLOOR CLEANING IS NOT GOOD FOR HOME CLEANING.
*) They clean the Washroom and Toilet using just COLIN AND ACID, which is certainly not for which I paid Urban Clap. As per the company booking, they were required to clean the house using more equipment and chemicals (eg - Company graded floor cleaning, Vacuum cleaner etc), BUT, IT WAS NEVER DONE, which I told the vendor as well, but he paid no attention to it.

Since, I was promised by the Vendor, that they will do a revisit for PENDING TASK AND THE OTHER CLEANING (that was not done as per expectation), I didn't raise this concern with Urban Clap last week. But, NOW, SINCE THEY ARE IGNORING MY WORK AND IT SEEMS THEY ARE NOT INTERESTED IN COMPLETING THIS WORK, I REACHED OUT TO URBAN CLAP YESTERDAY. THERE I HAD A CONFERENCE CALL WITH YOUR REPRESENTATIVE "DHURV" AND VENDOR, AND OVER THE CALL HE HIMSELF ADMITTED THAT THE WORK IS STILL PENDING (Proof you can check on the call recording as well). I can share pics/video as well, which I shared with Vendor as well over the whatsapp

Conference Call Details : **-May-****, Time - Around *-** AM