Amazon India - Four pieces of soap received in place of redmi 5 (2gb ,gold)

It all starts with my order REDMI * ( gold, **GB) and my order number is #***-*******-******* on **/**/**** firstly I didn't received ,it was to be delivered on **/**/**** but they delivered on **/**/**** without informing I received package but after opening I had an unsealed phone box with * Rin advanced soaps inside the package. I tried to contact amazon customer service on **/**/**** and they assured for investigation but before * days they replied that the investigation is done and they will neither replace nor refund after this reply I am also tried in national consumers helpline and amazon executive. I am also send all detail and proof to the company but they directly refused to refund and replace .they reply only dispatch and delivered successfully what they delivered successfully? Shop l am students and l am invest my savings to buy this product also l was payment amazon through online on **/**/**** on independence day offers I am financially very weak this amount is valuable for me.